--- title: Complaints procedure | Monkspath Pharmacy description: How to raise a complaint with Monkspath Pharmacy, what information to include, what happens next, and how to escalate if you’re not satisfied. image: https://monkspathpharmacy.co.uk/hubfs/website/graphics/globals/featured-image.webp --- [Skip to main menu](https://monkspathpharmacy.co.uk/complaints-procedure#main-menu) [Skip to footer](https://monkspathpharmacy.co.uk/complaints-procedure#footer-menu) Professional Weight Management, safe discreet care, free consultation [Learn more](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLILRWRDfdBHAgWsDV8TqE%2FiZKh80hIFqHeo0RQZLOxz2x1FCXLla6o2pemZF%2B168FDOkw2DbrH1lXCqjbFI0vnj1qhuAOnzUksCJ70Ddqf%2BgIeIl8DCXrMYuvDAaVMqAYFqWBY0Il1au8eQxP9eNabiw4Qj6%2F4UVpKbqZ9h0yEbmt4jkFQmu9z96SrK9ylYWnt8FekbvOWHxHAj64uaprzAtfKBYHN0bA%3D%3D&portalId=147968689) [![monkspath-pharmacy-logo](https://monkspathpharmacy.co.uk/hubfs/website/branding/logos/monkspath-pharmacy-logo.svg)](https://monkspathpharmacy.co.uk/) - [Services](https://monkspathpharmacy.co.uk/services) - [About Us](https://monkspathpharmacy.co.uk/about) - [Our Pharmacy](https://monkspathpharmacy.co.uk/about/pharmacy) - [Health Guides](https://monkspathpharmacy.co.uk/health-guides) - [Contact](https://monkspathpharmacy.co.uk/contact) Closed [0121 704 4485](tel:01217044485) [Book online](https://monkspathpharmacy.co.uk/book) [NHS Services](https://monkspathpharmacy.co.uk/services/nhs) - [NHS Pharmacy First](https://monkspathpharmacy.co.uk/services/nhs/pharmacy-first) - [Contraception](https://monkspathpharmacy.co.uk/services/nhs/contraception) - [Blood Pressure Check](https://monkspathpharmacy.co.uk/services/nhs/blood-pressure) - [Flu Vaccination](https://monkspathpharmacy.co.uk/services/nhs/flu-vaccination) - [Covid Vaccination](https://monkspathpharmacy.co.uk/services/nhs/covid-vaccination) - [Nominate Our Pharmacy](https://monkspathpharmacy.co.uk/nominate-our-pharmacy) [Private Services](https://monkspathpharmacy.co.uk/services/private) - [Weight Management](https://monkspathpharmacy.co.uk/services/private/weight-management) - [Travel Vaccination](https://monkspathpharmacy.co.uk/services/private/travel-vaccination) - [Erectile Dysfunction](https://monkspathpharmacy.co.uk/services/private/erectile-dysfunction) - [Blood Test](https://monkspathpharmacy.co.uk/services/private/blood-test) - [Minor Ailments](https://monkspathpharmacy.co.uk/services/private/minor-ailments) - [Period Delay](https://monkspathpharmacy.co.uk/services/private/period-delay) - [Vitamin B12](https://monkspathpharmacy.co.uk/services/private/vitamin-b12) ![women-thinking-holding-chin](https://monkspathpharmacy.co.uk/hs-fs/hubfs/website/graphics/globals/women-thinking-holding-chin.webp?width=334&height=237&name=women-thinking-holding-chin.webp) ### Not sure where to start? [Contact us](https://monkspathpharmacy.co.uk/contact) for more information [![monkspath-pharmacy-logo](https://monkspathpharmacy.co.uk/hubfs/website/branding/logos/monkspath-pharmacy-logo.svg)](https://monkspathpharmacy.co.uk/) - [Services](https://monkspathpharmacy.co.uk/services) - [NHS Services](https://monkspathpharmacy.co.uk/services/nhs) - [NHS Pharmacy First](https://monkspathpharmacy.co.uk/services/nhs/pharmacy-first) - [Contraception](https://monkspathpharmacy.co.uk/services/nhs/contraception) - [Blood Pressure Check](https://monkspathpharmacy.co.uk/services/nhs/blood-pressure) - [Flu Vaccination](https://monkspathpharmacy.co.uk/services/nhs/flu-vaccination) - [Covid Vaccination](https://monkspathpharmacy.co.uk/services/nhs/covid-vaccination) - [Nominate Our Pharmacy](https://monkspathpharmacy.co.uk/nominate-our-pharmacy) - [Private Services](https://monkspathpharmacy.co.uk/services/private) - [Weight Management](https://monkspathpharmacy.co.uk/services/private/weight-management) - [Travel Vaccination](https://monkspathpharmacy.co.uk/services/private/travel-vaccination) - [Erectile Dysfunction](https://monkspathpharmacy.co.uk/services/private/erectile-dysfunction) - [Blood Test](https://monkspathpharmacy.co.uk/services/private/blood-test) - [Minor Ailments](https://monkspathpharmacy.co.uk/services/private/minor-ailments) - [Period Delay](https://monkspathpharmacy.co.uk/services/private/period-delay) - [Vitamin B12](https://monkspathpharmacy.co.uk/services/private/vitamin-b12) - [About Us](https://monkspathpharmacy.co.uk/about) - [Our Pharmacy](https://monkspathpharmacy.co.uk/about/pharmacy) - [Health Guides](https://monkspathpharmacy.co.uk/health-guides) - [Contact](https://monkspathpharmacy.co.uk/contact) [Book online](https://monkspathpharmacy.co.uk/book) Professional Weight Management, safe discreet care, free consultation [Learn more](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLILRWRDfdBHAgWsDV8TqE%2FiZKh80hIFqHeo0RQZLOxz2x1FCXLla6o2pemZF%2B168FDOkw2DbrH1lXCqjbFI0vnj1qhuAOnzUksCJ70Ddqf%2BgIeIl8DCXrMYuvDAaVMqAYFqWBY0Il1au8eQxP9eNabiw4Qj6%2F4UVpKbqZ9h0yEbmt4jkFQmu9z96SrK9ylYWnt8FekbvOWHxHAj64uaprzAtfKBYHN0bA%3D%3D&portalId=147968689) # Complaints procedure We aim to provide safe, respectful, and high-quality care. If something has gone wrong or you are unhappy with our service, we want to hear from you so we can put things right and improve. ## 1. How to raise a complaint You can complain in any of the following ways: - **In person:** Speak to a member of the team at the pharmacy - **By phone:** 0121 704 4485 - **By email**: Email us at [complaints@monkspathpharmacy.co.uk](mailto:complaints@monkspathpharmacy.co.uk) **Address:** 6 Farmhouse Way, Shirley, Solihull, B90 4EH If you are complaining on behalf of someone else, we may need permission from them before we can discuss details. ## 2. What to include To help us investigate quickly, please include: - Your name and preferred contact details - The name of the person the complaint relates to (if different) - What happened, including dates/times (if known) - The service involved (for example, NHS prescription services, private consultation, booking) - What outcome you would like ## 3. What happens next We will: 1. **Acknowledge your complaint** (usually within 2 working days) 2. **Investigate** what happened, including speaking to relevant team members 3. **Respond** with our findings and any actions we will take If we need more time to investigate, we will tell you why and provide an updated timescale. ## 4. Confidentiality and your data We handle complaints sensitively and in confidence. We will only use your information to investigate and respond to the complaint and to meet any legal or regulatory obligations. For more information, see our **Privacy policy**. ## 5. If you are not satisfied (escalation) If you are not happy with our response, you can ask us to review the complaint. You may also be able to raise the complaint with an external body, depending on the service: ### NHS services If your complaint relates to NHS pharmacy services, you can contact: - **NHS England** (to raise a complaint about NHS services): [https://www.england.nhs.uk/contact-us/complaint/](https://www.england.nhs.uk/contact-us/complaint/) - **Healthwatch** (free support to help you make a complaint): [https://www.healthwatch.co.uk/](https://www.healthwatch.co.uk/) ### Private services If your complaint relates to a private service, you can still contact us to review it. If you need independent advice, you may wish to contact: - **Citizens Advice:** [https://www.citizensadvice.org.uk/](https://www.citizensadvice.org.uk/) ### Pharmacy regulation If your concern relates to professional standards or patient safety, you can contact the **General Pharmaceutical Council (GPhC)**: - [https://www.pharmacyregulation.org/](https://www.pharmacyregulation.org/) ## 6. Accessibility and support If you need help making a complaint or you would like information in a different format, please let us know. ## 7. Contact details **Phone:** 0121 704 4485 **Address:** 6 Farmhouse Way, Shirley, Solihull, B90 4EH [![monkspath-pharmacy-logo-secondary](https://monkspathpharmacy.co.uk/hubfs/website/branding/logos/monkspath-pharmacy-logo-secondary.svg)](https://monkspathpharmacy.co.uk/) 6 Farmhouse Way, Shirley, Solihull B90 4EH [0121 704 4485](tel:01217044485) Mon–Fri: **9:00 AM - 6:00 PM** Saturday: **9:00 AM - 1:00 PM** Sunday: **Closed** NHS Services - [NHS Pharmacy First](https://monkspathpharmacy.co.uk/services/nhs/pharmacy-first) - [Contraception](https://monkspathpharmacy.co.uk/services/nhs/contraception) - [Blood Pressure Check](https://monkspathpharmacy.co.uk/services/nhs/blood-pressure) - [Flu Vaccination](https://monkspathpharmacy.co.uk/services/nhs/flu-vaccination) - [Covid Vaccination](https://monkspathpharmacy.co.uk/services/nhs/covid-vaccination) - [Nominate Our Pharmacy](https://monkspathpharmacy.co.uk/nominate-our-pharmacy) Private Services - [Weight Management](https://monkspathpharmacy.co.uk/services/private/weight-management) - [Travel Vaccination](https://monkspathpharmacy.co.uk/services/private/travel-vaccination) - [Erectile Dysfunction](https://monkspathpharmacy.co.uk/services/private/erectile-dysfunction) - [Blood Test](https://monkspathpharmacy.co.uk/services/private/blood-test) - [Minor Ailments](https://monkspathpharmacy.co.uk/services/private/minor-ailments) - [Period Delay](https://monkspathpharmacy.co.uk/services/private/period-delay) - [Vitamin B12](https://monkspathpharmacy.co.uk/services/private/vitamin-b12) About & Learn - [About Us](https://monkspathpharmacy.co.uk/about) - [Our Pharmacy](https://monkspathpharmacy.co.uk/about/pharmacy) - [Health Guides](https://monkspathpharmacy.co.uk/health-guides) - [Contact](https://monkspathpharmacy.co.uk/contact) © 2026 Monkspath Pharmacy - [Terms & Conditions](https://monkspathpharmacy.co.uk/terms-and-conditions) - [Cookie Policy](https://monkspathpharmacy.co.uk/cookie-policy) - [Complaints Procedure](https://monkspathpharmacy.co.uk/complaints-procedure) - [Privacy Policy](https://monkspathpharmacy.co.uk/privacy-policy) - [Accessibility Statement](https://monkspathpharmacy.co.uk/accessibility-statement) ## Book an appointment ```json { "@context" : "https://schema.org", "@id" : "https://monkspathpharmacy.co.uk/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "England", "addressLocality" : "Solihull", "postalCode" : "B90 4EH" }, "logo" : { "@type" : "ImageObject", "url" : "https://147968689.fs1.hubspotusercontent-eu1.net/hubfs/147968689/website/branding/logos/monkspath-pharmacy-logo.svg" }, "name" : "Monkspath Pharmacy", "url" : "https://monkspathpharmacy.co.uk" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://monkspathpharmacy.co.uk/complaints-procedure/#/schema/pharma/1", "@type" : "WebSite", "name" : "Monkspath Pharmacy", "url" : "https://monkspathpharmacy.co.uk/complaints-procedure" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://monkspathpharmacy.co.uk/complaints-procedure", "@type" : "WebPage", "description" : "How to raise a complaint with Monkspath Pharmacy, what information to include, what happens next, and how to escalate if you’re not satisfied.", "isPartOf" : { "@id" : "https://monkspathpharmacy.co.uk/complaints-procedure/#/schema/pharma/1" }, "name" : "Complaints procedure | Monkspath Pharmacy", "url" : "https://monkspathpharmacy.co.uk/complaints-procedure" } ``` ```json { "@context" : "https://schema.org", "@type" : "LocalBusiness", "address" : { "@type" : "PostalAddress", "addressCountry" : "England", "addressLocality" : "Solihull", "postalCode" : "B90 4EH" }, "name" : "Monkspath Pharmacy", "url" : "https://monkspathpharmacy.co.uk/complaints-procedure" } ```