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Accessibility statement

Monkspath Pharmacy is committed to making our website accessible and usable for as many people as possible. We aim to provide a website that is clear, inclusive, and compatible with assistive technologies.

This accessibility statement applies to the Monkspath Pharmacy website.

1. Our commitment

We want everyone to be able to:

  • Navigate the website using a keyboard
  • Understand content written in plain English
  • Use screen readers and other assistive technologies
  • Zoom text without loss of content or functionality

We aim to meet WCAG 2.2 AA accessibility standards where reasonably practicable.

2. How accessible this website is

We work to keep the website accessible, but some parts may not fully meet the standard yet. If you find something that does not work for you, please let us know and we will do our best to help.

3. What we’re doing to improve accessibility

We consider accessibility when we design and update pages, including:

  • Clear headings and consistent page structure
  • Colour contrast checks for text and interactive elements
  • Descriptive link text (avoiding “click here”)
  • Form labels and helpful error messages
  • Alt text for meaningful images
  • Ongoing improvements based on user feedback

4. Known limitations

Depending on the tools we use (for example, third-party booking or embedded widgets), you may occasionally see issues such as:

  • Some embedded content not fully supporting keyboard navigation
  • Inconsistent focus states on certain components
  • Missing or imperfect alt text on older images
  • PDFs or documents that are not fully accessible

If you encounter an issue, contact us. We can often provide the information in an alternative format or help you complete a task another way.

5. Feedback and contact information

If you have difficulty using our website, or you want information in a different format (for example, accessible PDF, large print, or plain text), contact us:

Email: privacy@monkspathpharmacy.co.uk

Phone: 0121 704 4485

Address: 6 Farmhouse Way, Shirley, Solihull, B90 4EH

When you contact us, it helps if you can tell us:

  • The page URL (if possible)
  • What you were trying to do
  • What device and browser you were using (optional)
  • What assistive technology you use (optional)

6. Enforcement procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for advice:

7. Preparing this statement

This statement was prepared on May 2, 2026 and will be reviewed periodically, especially after major website changes.