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Terms & Conditions

These terms and conditions (the “Terms”) apply to your use of the Monkspath Pharmacy website and any online services, booking tools, forms, and content made available through it (together, the “Website”).

By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About us

The Website is operated by Monkspath Pharmacy (Avicenna Partner) (“Monkspath”, “we”, “us”, “our”).

Address: 6 Farmhouse Way, Shirley, Solihull, B90 4EH

Phone: 0121 704 4485

Opening hours: Monday–Friday 9am–6:15pm; Saturday 9am–1pm; Sunday closed

2. Who these terms apply to

These Terms apply to:

  • Anyone browsing the Website
  • Anyone contacting us via the Website
  • Anyone using our online booking or enquiry tools

If you are using the Website on behalf of someone else, you confirm you have their permission to do so.

3. Clinical information disclaimer (important)

Content on the Website is for general information only. It is not a substitute for professional medical advice, diagnosis, or treatment.

  • Do not rely on Website content as your only source of advice for a health concern.
  • If you think you may have a medical emergency, call 999 immediately.
  • For urgent but non-emergency advice, contact NHS 111 or your GP.
  • Any treatment or service is subject to clinical assessment, eligibility, and professional judgement.

4. Services and booking

4.1 Website descriptions

We aim to describe our services accurately, including what is included, eligibility criteria, limitations, and typical process. However, availability may change due to staffing, clinical requirements, or supply issues.

4.2 Booking requests

If the Website includes an online booking tool, any booking you submit is a request until it is confirmed by us (or by our booking provider, where applicable). We may need to contact you to:

  • Confirm details
  • Ask clinically relevant questions
  • Rearrange the time or clinician
  • Signpost you to another service (e.g., GP/NHS 111) if appropriate

4.3 Eligibility and outcomes

  • We cannot guarantee you will be eligible for any service.
  • We cannot guarantee outcomes. Results vary by individual circumstances.

5. Prescription-only medicines and promotional restrictions

We follow UK advertising and medicines regulations. We promote services, not prescription-only medicines.

  • We do not promote prescription-only medicines (POMs) to the public by brand name on the Website.
  • Any discussion of prescription treatment options happens only after a clinical assessment and where clinically appropriate.

6. Prices and payment

6.1 Pricing

Where pricing is shown on the Website, it is intended to be clear and accurate. Prices may:

  • Change from time to time
  • Vary depending on eligibility, consultation type, tests required, or follow-up needs

6.2 What pricing includes

Unless we state otherwise, any stated fee relates to the consultation/service. Medication costs (where applicable) may be discussed separately during assessment.

6.3 Payment processing

If you pay online, payment may be processed by a third-party payment provider. You must ensure the payment details you provide are correct.

7. Cancellations, rescheduling, and refunds

We understand plans change. If the Website includes online booking, the cancellation/rescheduling options may be provided in your confirmation message.

Unless a service page states otherwise:

  • Please contact us as soon as possible if you need to cancel or reschedule.
  • Refunds (if applicable) may be subject to:
    • Notice given
    • Whether the appointment has started
    • Whether any costs have already been incurred (for example, specific tests, clinician time, or third-party booking fees)

Nothing in this section affects your statutory rights.

8. Your responsibilities

When using the Website, you agree that you will:

  • Provide accurate and up-to-date information (especially where you request clinical services)
  • Keep any login/booking links or confirmations confidential where they contain personal information
  • Not use the Website for any unlawful, harmful, or misleading purpose
  • Not attempt to access areas of the Website you are not authorised to access

9. Acceptable use

You must not:

  • Interfere with the Website’s security, performance, or availability
  • Introduce viruses or malicious code
  • Copy, scrape, or reuse Website content in a way that breaches our rights
  • Misrepresent your identity or your relationship with Monkspath

We may restrict or suspend access to the Website if we believe there has been misuse.

10. Intellectual property

All Website content (including text, design, branding, and graphics) is owned by Monkspath or licensed to us, and is protected by intellectual property laws.

You may:

  • View and print pages for your personal use

You must not:

  • Republish, distribute, or commercially exploit Website content without written permission

11. Third-party websites and tools

The Website may include links to third-party websites or services (for example, booking tools or information resources). We do not control third-party sites and are not responsible for their content, availability, or privacy practices. If you use them, their terms and policies apply.

12. Privacy and cookies

We take privacy seriously and handle personal data in line with applicable data protection laws (including the UK GDPR and Data Protection Act 2018).

Please refer to our:

  • Privacy policy (for how we use and protect personal data)
  • Cookie policy (for how cookies and analytics are used)

If these policies are linked from the Website, they form part of your overall experience, but they are separate documents.

13. Limitation of liability

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under applicable law

Subject to the above:

  • We provide the Website on an “as is” basis and do not guarantee it will always be available or error-free.
  • We are not liable for any loss arising from reliance on Website content where professional advice should have been sought.
  • We are not liable for indirect or consequential losses.

14. Changes to the website and these terms

We may update the Website and these Terms from time to time. The latest version will be the one published on this page. By continuing to use the Website after changes are published, you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact us

If you have questions about these Terms, contact Monkspath Pharmacy:

Phone: 0121 704 4485

Address: 6 Farmhouse Way, Shirley, Solihull, B90 4EH